At impress.ai our mission is to make accurate hiring easier. We combine I/O Psychology with AI to create application screening processes that allow each and every candidate to undergo a structured interview. While candidates benefit from the enhanced experience, recruiters benefit from the AI-enabled automation. Launched in 2017, impress.ai (registered as ideatory Pte. Ltd.) is a no-code, self-service platform that is highly focused on simplifying and accelerating various parts of the recruitment workflow. Its co-founders observed problems in hiring processes at several companies before even starting impress.ai. They noticed challenges in candidate experience as well as recruiters having a tough time with a large scale of hiring, the variety of roles, and handling various systems. After immense research, they found a solution in the power of AI and intelligent automation.

The Job:

We are looking for a Client Service Intern to join our support team at impress.ai. In this role, you will assist in handling client and candidate queries related to the platform, learn how to resolve issues efficiently, and gain hands-on experience in customer support operations.

You will work alongside experienced team members while supporting impress.ai’s growing global client base across regions such as the US, Singapore, and India. This internship offers strong learning opportunities, real-world exposure, and the potential for growth for interns who perform well.

Responsibilities:

• Be part of the client service team that does the following tasks:
  
  • Support the team in handling client and candidate queries related to the impress.ai platform, aiming to resolve them within defined SLAs.
  • Assist in identifying, tracking, escalating, and following up on issues to ensure timely resolution.
  • Help document support queries, solutions, and workflows for internal knowledge bases.
  • Provide feedback and suggestions to improve candidate support processes.
  • Assist Operations Analysts with documentation, reporting, and day-to-day operational tasks.
  • Collaborate with internal teams to address client and candidate needs effectively.
  • Perform basic troubleshooting for technical issues under team guidance.
  • Analyze support queries to identify patterns and opportunities for process or product improvements.
  • Help maintain accurate records of client interactions and updates in tools like Confluence.

You Bring to the Table:

• Proficiency in Microsoft or Google tools (Excel/Sheets, Word/Docs, PowerPoint/Slides).
• Background in Computer Engineering, IT, or related fields is a plus.
• Prior internship, academic project, or part-time experience in client support or operations preferred.
• Basic familiarity with ticketing tools (e.g., JIRA) or CRM systems (e.g., Freshdesk) is an advantage.
• Strong communication, problem-solving, and documentation skills.
• Detail-oriented, proactive, and comfortable working both independently and in teams.
• Willingness to learn, commit to the internship duration, and work flexible hours if needed.

Our Benefits:

• Opportunity to work with cutting-edge technologies such as Machine Learning, AI, and NLP, and learn from experienced professionals in a fast-growing international SaaS startup.
• Exposure to a strong culture of learning and development through team discussions, brown bag sessions, and knowledge-sharing sessions.
• A supportive environment where you can build real-world skills, take ownership of tasks, and grow as a trusted team member.
• Hands-on experience contributing to a fast-growing, market-leading product.
• A culture that values both meaningful work and personal well-being, promoting a healthy balance.
• Internship Details:
  This is an unpaid internship focused on practical learning, mentorship, and industry exposure. High-performing interns may be considered for full-time opportunities based on performance, business needs, and role availability.

Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members.