Senior Business Analyst (Account Management)

impress ai


  • Be the point of first contact for Impress’ enterprise clients.
  • Liaising with clients in understanding their challenges and requirements.
  • Thinking from client’s perspective, propose solutions to client’s challenges.
  • Communicate requirements clearly to internal teams for Impress platform configuration.
  • Take ownership of the deliverables to clients, ensure that quality assurance (QA) is done well and that the output is of the highest quality.
  • Provide training to clients on Impress platform and walk them through the workflow configured for them.
  • Create project plans and communicate those with internal stakeholders, clients and external vendors, if any.
  • Manage projects internally to ensure that timelines are adhered to strictly.
  • Support Customer Success team in client renewals.
  • Analyse client usage data and give insights for improvement.


  • At least, 2 years of experience working in a client facing role dealing with enterprise clients in APAC, Europe or North America.
  • Excellent English speaking and writing skills
  • Strong presentation skills.
  • Willingness to work in different timezones to support Impress’ growing list of clients across the world.
  • Since this is a client facing role, access to uninterrupted high speed internet is mandatory.
  • Experience in HR related fields preferred, but not mandatory.
  • Background in Computer Engineering or related field is preferred for Senior Business Analyst.
  • Experience working with an enterprise platform like SAP, Oracle, Workday, etc. is preferred for Senior Business Analyst.
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