Associate Operations Analyst

impress ai


  • Understand client requirements from Customer Success / Account Management teams.
  • Configure Impress platform based on client requirements.
  • Do end-to-end thorough QA of configurations done by peers to ensure deliverables are of the highest quality.
  • Proactively suggest ways by which clients can get more value out of Impress platform.
  • Document all the tasks in detail.
  • Give proactive feedback to Impress' product team on how to improve the platform.
  • Take turns to be part of the support team to answer user queries.
  • Willingness to work in shifts including US and Australia timings.
  • Analyse how clients are using Impress platform and suggest improvements.
  • Give support to sales / presales teams in understanding the capabilities of the Impress platform.
  • Learn in detail case studies of how existing clients are using Impress and propose workflows for new clients.
  • Mentor and train new team members.


  • Good logical and analytical skills.
  • Ability to multitask. The role requires working on multiple projects at the same time.
  • Excellent English writing skills.
  • Experience working in a similar role for at least 1-2 years.
  • Knowledge of Excel is preferred.
  • Strong attention to detail is required to succeed in this role.
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