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impress.ai is a platform for recruiters to manage the hiring process using AI powered chatbots. Our conversational bots engage, screen, interview, and shortlist candidates based on competencies and domain expertise so recruiters can focus on higher value activities.

OPEN POSITIONS

Business
Kochi, India

Responsibilities

  • Be the point of first contact for Impress’ enterprise clients.
  • Liaising with clients in understanding their challenges and requirements.
  • Thinking from client’s perspective, propose solutions to client’s challenges.
  • Communicate requirements clearly to internal teams for Impress platform configuration.
  • Take ownership of the deliverables to clients, ensure that quality assurance (QA) is done well and that the output is of the highest quality.
  • Provide training to clients on Impress platform and walk them through the workflow configured for them.
  • Create project plans and communicate those with internal stakeholders, clients and external vendors, if any.
  • Manage projects internally to ensure that timelines are adhered to strictly.
  • Support Customer Success team in client renewals.
  • Analyse client usage data and give insights for improvement.

Qualifications

  • At least, 2 years of experience working in a client facing role dealing with enterprise clients in APAC, Europe or North America.
  • Excellent English speaking and writing skills
  • Strong presentation skills.
  • Willingness to work in different timezones to support Impress’ growing list of clients across the world.
  • Since this is a client facing role, access to uninterrupted high speed internet is mandatory.
  • Experience in HR related fields preferred, but not mandatory.
  • Background in Computer Engineering or related field is preferred for Senior Business Analyst.
  • Experience working with an enterprise platform like SAP, Oracle, Workday, etc. is preferred for Senior Business Analyst.
Kochi, India

Responsibilities

  • Understand client requirements from Customer Success / Account Management teams.
  • Configure Impress platform based on client requirements.
  • Do end-to-end thorough QA of configurations done by peers to ensure deliverables are of the highest quality.
  • Proactively suggest ways by which clients can get more value out of Impress platform.
  • Document all the tasks in detail.
  • Give proactive feedback to Impress' product team on how to improve the platform.
  • Take turns to be part of the support team to answer user queries.
  • Willingness to work in shifts including US and Australia timings.
  • Analyse how clients are using Impress platform and suggest improvements.
  • Give support to sales / presales teams in understanding the capabilities of the Impress platform.
  • Learn in detail case studies of how existing clients are using Impress and propose workflows for new clients.
  • Mentor and train new team members.

Qualifications

  • Good logical and analytical skills.
  • Ability to multitask. The role requires working on multiple projects at the same time.
  • Excellent English writing skills.
  • Experience working in a similar role for at least 1-2 years.
  • Knowledge of Excel is preferred.
  • Strong attention to detail is required to succeed in this role.

Brief

At impress.ai our mission is to make accurate hiring easier. We combine I/O Psychology with AI to create an application screening process that gives an opportunity to all candidates to undergo a structured interview. While candidates benefit from the enhanced experience, recruiters benefit from the automation enabled by AI.

We are looking for a Key Account Manager who can manage a portfolio of strategic customer accounts. The role will require the ability to understand requirements directly from the customers and ensure that the impress.ai platform is implemented within customer organizations exceeding customer expectations and within the scheduled project timeline.

The role will require working on projects which require integrations with multiple enterprise platforms and independently handling both technical and non-technical stakeholders within the client organizations. Prior experience in a similar role is required.

Responsibilities

  • Developing a solid and trusting relationship between key clients and the company.
  • Be the point of the first contact for impress.ai’s strategic enterprise customers.
  • Liaising with customers in understanding their challenges and requirements.
  • Thinking from the customer’s perspective, propose solutions to customer’s challenges.
  • Communicate requirements clearly to internal teams for impress.ai platform configuration.
  • Communicate technical complexities of integrations to non-technical stakeholders within customer teams in an easy to understand way.
  • Take ownership of the deliverables to customers, ensure that quality assurance (QA) is done well and that the output is of the highest quality.
  • Provide training to customers on the impress.ai platform and walk them through the workflow configured for them.
  • Create project plans and communicate those with internal stakeholders, customers and external vendors, if any.
  • Manage projects to ensure that timelines are adhered to strictly.
  • Support Customer Success team in customer renewals.
  • Analyse customer usage data and give insights for improvement.
  • Resolving key client issues and complaints.
  • Strategic planning to improve client results.
  • Establishing a timeline of performance with the clients.
  • Collaborating with the sales team to maximize profit by up-selling or cross-selling.
  • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.

Essential Skills/ Knowledge

  • Experience working with enterprise platforms like SAP, Oracle, Workday, etc.
  • Ability to multitask and manage more than one client account.
  • Strong presentation skills.
  • Willingness to work in different timezones to support impress.ai’s growing list of customers across the world.
  • Since this is a customer facing role, access to uninterrupted high- speed internet is mandatory.
  • Excellent communication and written skills in English.

Desirable Skills/ Knowledge

  • Experience in HR related fields is preferred, but not mandatory.
  • Attention to detail with an ability to work autonomously.

Essential Experience

  • Strong experience working in a lead customer facing role dealing with enterprise customers in APAC, Europe or North America.
  • Experience of working as part of a team delivering complex tasks.
  • Proven results of delivering client solutions and meeting goals.

Desirable Experience

Experience of working in a pressured environment and effectively managing competing demands in short timescales.

Essential Education/Certification

Background in Computer Engineering or related field, or good understanding of how API integrations work between different enterprise systems.

Summary

impress.ai is a platform for recruiters to manage the hiring process using AI powered chatbots. Our conversational bots engage, screen, interview, and shortlist candidates based on competencies and domain expertise so recruiters can focus on higher value activities.
Singapore

Responsibilities

As a  Customer Success Associate / Analyst,  you will be responsible for customer adoption, retention and satisfaction for a group of clients.

  • Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health
  • Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
  • Proactively partnering internal teams in reviewing client’s usage of platform and periodically engage clients
  • Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and ensuring on-time customer retention
  • Perform onboarding activities and product demonstrations post purchase
  • Coordinate the engagement of other Impress resources (e.g. Delivery, Sales, etc.) to ensure ongoing customer success
  • Proactively identify issues/risks and escalate internally for prompt resolution
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Qualifications

  • 3 - 6 years of experience in a sales, account management or business development role
  • Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric
  • Solid interpersonal, communication, and presentation skills; ability to work with various teams across the board with varying skill sets
  • Demonstrated background in working with enterprise clients
  • Creative thinker with the ability to troubleshoot issues quickly and effectively.
Kochi, Kerala, India

Brief

At impress.ai our mission is to make hiring fairer to all applicants. We combine I/O Psychology with AI to create an application screening process that gives an opportunity to all candidates to undergo a structured interview. While candidates benefit from good experience, recruiters benefit from the automation enabled by AI.

We are looking for a Solution Architect who can articulate how the impress.ai platform can transform recruitment and provide real value to our prospects and customers. This role will require working collaboratively with our Sales team and liaising directly with our growing list of international clients.

Qualifications

  • Ability to understand pains points of prospects and customers, and suggest how impress.ai can deliver results
  • Ability to clarify queries on data privacy, security risks and project management
  • Understanding and knowledge of Software-as-a-Service (SAAS) delivery models
  • Proven ability to organize, prioritize, work effectively and independently
  • Excellent verbal and written communication skills and ability to give presentations to senior stakeholders
  • Excellent analytical and problem solving skills
  • Strong interpersonal skills
  • Have a can do attitude and willingness to go the extra mile to deliver results

Responsibilities

  • Be a trusted advisor to customers on solving recruitment challenges
  • Understand prospective customer’s recruitment pain points and demonstrate how impress.ai can provide a solution to those
  • Identify partners and APIs that can be integrated into the impress.ai platform to solve customer pain points
  • Design process workflows for clients
  • Propose data workflows based on clients’ existing systems such as Applicant Tracking Systems (ATSs) and Human Resource Information Systems (HRISs)
  • Understand data protection and privacy regulations in various jurisdictions and propose configurations to the platform that comply with them
  • Have reasonable knowledge of information security and risk practices and be able to address clients’ questions
  • Liaise directly with prospective clients, existing clients, and partners
  • Be a trusted advisor to clients on industry trends and best practices
Engineering
Kochi, Kerala, India

Brief

Software engineers are the lifeblood of impress.ai. They build the software that powers our platform, the dashboard that recruiters around the world use and all the other cool things we build and release. As frontend engineers, you work on building how users around the world use and experience the platform, both the candidate and recruiter side. Also, at impress.ai you work with a product suite that is constantly growing and evolving, so besides performance, you need to think about maintainability, robustness and enterprise readiness. This job listing is for frontend engineers, though experience in backend development / full-stack development is a plus.

Qualifications

  • Proven work experience as a Software Engineer or Software Developer
  • Experience designing interactive web applications
  • Ability in developing software in React framework (Javascript) is necessary for the role.
  • Excellent knowledge of HTML, CSS, javascript and other frontend technologies is essential.
  • Proficiency in software engineering tools
  • Ability to document requirements and specifications
  • BSc degree in Computer Science, Engineering or relevant field preferred but not necessary.

Responsibilities

  • Execute full software development life cycle (SDLC)
  • Write well-designed, testable code
  • Produce specifications and determine operational feasibility
  • Build and integrate new software components into the Impress Platform
  • Develop software verification plans and quality assurance procedures
  • Document and maintain software functionality
  • Troubleshoot, debug and upgrade existing systems
  • Deploy programs and evaluate user feedback
  • Comply with project plans and industry standards
  • Develop flowcharts, layouts and documentation to identify requirements and solutions
Kochi, Kerala, India

Brief

Software engineers are the lifeblood of impress.ai. They build the software that powers this bot that you're using, the dashboard that recruiters around the world use and all the other cool things we build and release. As backend engineers, you don't just build backend APIs and architect databases, you help bring to production the AI prototypes our Analytics/Data team builds, you ensure that the cloud infrastructure, devops and CI/CD processes that keep us ticking are optimal. This job listing is for backend engineers, though experience in frontend development / full-stack development is a plus.

Responsibilities

  • Execute full software development life cycle (SDLC)
  • Write well-designed, testable code
  • Produce specifications and determine operational feasibility
  • Build and integrate new software components into the Impress Platform
  • Develop software verification plans and quality assurance procedures
  • Document and maintain software functionality
  • Troubleshoot, debug and upgrade existing systems
  • Deploy programs and evaluate user feedback
  • Comply with project plans and industry standards
  • Develop flowcharts, layouts and documentation to identify requirements and solutions

Qualifications

  • Proven work experience as a Software Engineer or Software Developer
  • Experience designing interactive web applications
  • Ability in developing software in Django framework (Python) is necessary for the role.
  • Excellent knowledge of relational databases, SQL and ORM technologies
  • Proficiency in software engineering tools
  • Ability to document requirements and specifications
  • BSc degree in Computer Science, Engineering or relevant field preferred but not necessary.
Marketing

Brief

impress.ai is a platform for recruiters to manage the hiring process using AI powered chatbots. Our conversational bots engage, screen, interview, and shortlist candidates based on competencies and domain expertise so recruiters can focus on higher value activities.

We are looking for a Digital Marketing Manager to develop, implement, track and optimize our digital marketing campaigns across all digital channels. You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. Digital marketing managers will work within the marketing team, supporting teams (such as programmers), and vendors to launch campaigns on time and on budget.

Responsibilities

  • Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Design, build and maintain our social media presence
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Identify trends and insights, and optimize spend and performance based on the insights
  • Brainstorm new and creative growth strategies
  • Plan, execute, and measure experiments and conversion tests
  • Collaborate with internal teams to create landing pages and optimize user experience
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Instrument conversion points and optimize user funnels
  • Collaborate with agencies and other vendor partners, especially with relevance to PR
  • Evaluate emerging technologies and competitors. Provide thought leadership and perspective where appropriate

Essential Skills/ Knowledge

  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  • Experience in optimizing landing pages and user funnels
  • Experience with A/B and multivariate experiments
  • Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
  • Solid experience of managing and growing communities on social platforms such as LinkedIn, Twitter, Facebook, and Instagram.
  • Strong analytical skills and data-driven thinking
  • Up-to-date with the latest trends and best practices in online marketing and measurement
  • Tenacious in producing ROI and in follow-ups internally to make change happen where needed

Desirable Skills/ Knowledge

  • Hands-on experience with Content Management Systems (e.g. WordPress)
  • Working knowledge of ad serving tools (e.g., DART, Atlas)
  • Experience in setting up and optimizing Google Adwords campaigns
  • Working knowledge of HTML, CSS, and JavaScript development and constraints

Essential Experience

  • Proven working experience in digital marketing
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns

Desirable Experience

Working experience in SaaS / HR Tech space

Essential Education/Certification

-nil-

Desirable Education/Certification

Degrees or certification in Marketing, Communications or similar fields

Brief

The Marketing Director leads the marketing function at impress.ai. They own the company branding and positioning and ensure it through various activities. This includes competitive intelligence, sales enablement, product launches and all activities that impact our branding, positioning and visibility ranging from website to social media to collateral that is sent out.

Responsibilities

  • Own the company branding and positioning
    • Ensure product roadmap (short, medium and long term) are in sync with our positioning and branding
    • Ensure that sales/Customer Success and all client/prospect facing teams are in sync without positioning and branding
    • Ensure that all marketing and collateral created are in sync with our positioning and branding
    • Ensure that investment relations team and consequently investors are in sync with our positioning and branding
    • Enforce this branding and positioning both internally and externally through all the different media that we have in our control
      • Directly through resources reporting to marketing
      • Indirectly through directly working with leadership and management team
    • Own Public Relations by creating and executing on opportunities that helps the company scale.
  • Coordinate product launches with the product managers
    • Product managers own what to build. The marketing manager provides strategic input on “how to position” based on knowledge of competitive intelligence and shed more light on user personas and their likely reception
    • The marketing manager also engages copywriter and designer to create necessary collateral. And leverages on digital marketing to push things.
    • Along with product managers, they ensure that demos and other collateral are available to sales team
  • Owner of competitive intelligence
    • Coordinate with and keep a track of all the different kind of knowledge we have on competitors and the market that drives our positioning
    • They have to coordinate and keep track of information from all sources, ranging from internally sourced information in marketing team to other teams in the company (like sales, strategy and product marketing) and external vendors and consultants that we engage to strengthen our knowledge of the market.
    • They share and ensure that these external reports and analysis are understood and utilised by internal stakeholders to utilise this information
  • Sales enablement
    • They know the roadmap and positioning and should thus at the base level ensure that the sales team know how to sell and position things
    • They ensure that demos and other collateral are available to sales team and sales team knows how to use this collateral
    • The head of marketing ensure that sales and product are in sync
    • Proposals, slides and other content that is used by the sales/CS team should be aligned with how the company wants to position itself.
  • Deploy successful marketing campaigns and own their implementation from ideation to execution
  • Build strategic relationships and partner with key industry players, agencies and vendors
  • Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
  • Oversee and approve all marketing material
  • Measure and report on the performance of marketing campaigns, gain insight and assess against goals
  • Analyze consumer behavior and adjust email and advertising campaigns accordingly

Essential Skills/ Knowledge

  • Proven experience as a Product Marketing Manager, Brand Manager or similar role
  • Background in design and copywriting is a plus
  • Experience in market analysis
  • Familiar with product marketing tactics (e.g. integrated marketing campaigns, webinars, account based marketing, podcasts, video marketing, social media marketing, SEO, content marketing)
  • Working knowledge of web analytics tools (Google Analytics, WebTrends)
  • Excellent communication skills
  • Keen eye for detail
  • Creativity
  • Analytical mind and strong quantitative skills
  • Strategic thinker
  • Strong stakeholder management skills with the ability to lead a team and influence the company leadership in a way that maximises company’s positioning

Essential Experience

  • Proven experience as a Product Marketing Manager, Brand Manager or similar role
  • At least 5 years of experience working in marketing for a USA focused Enterprise Software (SaaS) company

Desirable Experience

  • Experience working in SaaS / HR tech space
  • A well connected network that can be leveraged on for PR

Essential Education/Certification

-nil-

Desirable Education/Certification

Degrees or certification in Marketing, Communications or similar fields