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impress.ai is a platform for recruiters to manage the hiring process using AI powered chatbots. Our conversational bots engage, screen, interview, and shortlist candidates based on competencies and domain expertise so recruiters can focus on higher value activities.

OPEN POSITIONS

Admin
Kochi, Kerala, India

Brief

We are looking for a Recruiter to support the recruitment functions and close the open positions efficiently on time. The Recruiter should have full-cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees.

Qualifications

  • MBA, MHRM, BE, B. Tech, MCA or equivalent
  • 3+ year of Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter)
  • Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc.)
  • Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)
  • Experience in effectively managing competing demands in short timescales
  • Experience of working as part of a team understanding and recommending necessary skill sets needed for different roles
  • A good understanding of technology and technical skills
  • Solid ability to conduct different types of interviews (structured, competency-based, stress etc.)
  • Excellent communication and interpersonal skills
  • Strong decision-making skills
  • Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc.)
  • Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)

Responsibilities

  • Design and implement overall recruiting strategy.
  • Develop and update job descriptions and job specifications.
  • Perform job and task analysis to document job requirements and objectives.
  • Prepare recruitment materials and post jobs to appropriate job boards/newspapers/collages etc.
  • Source and recruit candidates by using databases, social media etc.
  • Screen candidates resumes and job applications.
  • Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.
  • Adept at tactical decision making, negotiating, coordinating, closing requirements etc.
  • Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes and cultural fit to organization.
  • Onboard new employees in order to become fully integrated.
  • Monitor and apply HR recruiting best practices.
  • Provide analytical and well documented recruiting reports to the rest of the team.
  • Act as a point of contact and build influential candidate relationships during the selection process.
  • Promote the company's reputation as "best place to work".
Business
Kochi, Kerala, India

Brief

At impress.ai our mission is to make hiring fairer to all applicants. We combine I/O Psychology with AI to create an application screening process that gives an opportunity to all candidates to undergo a structured interview. While candidates benefit from good experience, recruiters benefit from the automation enabled by AI.

We are looking for a Solution Consultant who can articulate how the impress.ai platform can transform recruitment and provide real value to our prospects and customers. This role will require working collaboratively with our Sales team.

Qualifications

  • Understand prospective customer's recruitment pain points and demonstrate how impress.ai can provide a solution to those
  • Design process workflows for clients
  • Propose data workflows based on clients’ existing systems such as Applicant Tracking Systems (ATSs) and Human Resource Information Systems (HRISs)
  • Understand data protection and privacy regulations in various jurisdictions and propose configurations to the platform that comply with them
  • Have reasonable knowledge of information security and risk practices and be able to address clients’ questions
  • Liaise directly with prospective clients, existing clients, and partners
  • Be a trusted advisor to clients on industry trends and best practices

Responsibilities

  • Ability to understand requirements from prospects and customers, and suggest how impress.ai can deliver results
  • Ability to clarify queries on data privacy, security risks and project management
  • 4+ years of sales / presales and / or consulting experience in Human Capital Management
  • Understanding and knowledge of Software-as-a-Service (SAAS) delivery models
  • Proven ability to organize, prioritize, work effectively and independently
  • Excellent verbal and written communication skills and ability to give presentations to senior stakeholders
  • Excellent analytical and problem solving skills
  • Strong interpersonal skills
  • Have a can do attitude and willingness to go the extra mile to deliver results
Kochi, India

Responsibilities

  • Be the point of first contact for Impress’ enterprise clients.
  • Liaising with clients in understanding their challenges and requirements.
  • Thinking from client’s perspective, propose solutions to client’s challenges.
  • Communicate requirements clearly to internal teams for Impress platform configuration.
  • Take ownership of the deliverables to clients, ensure that quality assurance (QA) is done well and that the output is of the highest quality.
  • Provide training to clients on Impress platform and walk them through the workflow configured for them.
  • Create project plans and communicate those with internal stakeholders, clients and external vendors, if any.
  • Manage projects internally to ensure that timelines are adhered to strictly.
  • Support Customer Success team in client renewals.
  • Analyse client usage data and give insights for improvement.

Qualifications

  • At least, 2 years of experience working in a client facing role dealing with enterprise clients in APAC, Europe or North America.
  • Excellent English speaking and writing skills
  • Strong presentation skills.
  • Willingness to work in different timezones to support Impress’ growing list of clients across the world.
  • Since this is a client facing role, access to uninterrupted high speed internet is mandatory.
  • Experience in HR related fields preferred, but not mandatory.
  • Background in Computer Engineering or related field is preferred for Senior Business Analyst.
  • Experience working with an enterprise platform like SAP, Oracle, Workday, etc. is preferred for Senior Business Analyst.
Kochi, India

Responsibilities

  • Understand client requirements from Customer Success / Account Management teams.
  • Configure Impress platform based on client requirements.
  • Do end-to-end thorough QA of configurations done by peers to ensure deliverables are of the highest quality.
  • Proactively suggest ways by which clients can get more value out of Impress platform.
  • Document all the tasks in detail.
  • Give proactive feedback to Impress' product team on how to improve the platform.
  • Take turns to be part of the support team to answer user queries.
  • Willingness to work in shifts including US and Australia timings.
  • Analyse how clients are using Impress platform and suggest improvements.
  • Give support to sales / presales teams in understanding the capabilities of the Impress platform.
  • Learn in detail case studies of how existing clients are using Impress and propose workflows for new clients.
  • Mentor and train new team members.

Qualifications

  • Good logical and analytical skills.
  • Ability to multitask. The role requires working on multiple projects at the same time.
  • Excellent English writing skills.
  • Experience working in a similar role for at least 1-2 years.
  • Knowledge of Excel is preferred.
  • Strong attention to detail is required to succeed in this role.
Singapore

Responsibilities

As a  Customer Success Associate / Analyst,  you will be responsible for customer adoption, retention and satisfaction for a group of clients.

  • Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health
  • Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
  • Proactively partnering internal teams in reviewing client’s usage of platform and periodically engage clients
  • Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and ensuring on-time customer retention
  • Perform onboarding activities and product demonstrations post purchase
  • Coordinate the engagement of other Impress resources (e.g. Delivery, Sales, etc.) to ensure ongoing customer success
  • Proactively identify issues/risks and escalate internally for prompt resolution
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Qualifications

  • 3 - 6 years of experience in a sales, account management or business development role
  • Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric
  • Solid interpersonal, communication, and presentation skills; ability to work with various teams across the board with varying skill sets
  • Demonstrated background in working with enterprise clients
  • Creative thinker with the ability to troubleshoot issues quickly and effectively.
Engineering
Kochi, Kerala, India

Brief

Software engineers are the lifeblood of impress.ai. They build the software that powers this bot that you're using, the dashboard that recruiters around the world use and all the other cool things we build and release. As backend engineers, you don't just build backend APIs and architect databases, you help bring to production the AI prototypes our Analytics/Data team builds, you ensure that the cloud infrastructure, devops and CI/CD processes that keep us ticking are optimal. This job listing is for backend engineers, though experience in frontend development / full-stack development is a plus.

Responsibilities

  • Execute full software development life cycle (SDLC)
  • Write well-designed, testable code
  • Produce specifications and determine operational feasibility
  • Build and integrate new software components into the Impress Platform
  • Develop software verification plans and quality assurance procedures
  • Document and maintain software functionality
  • Troubleshoot, debug and upgrade existing systems
  • Deploy programs and evaluate user feedback
  • Comply with project plans and industry standards
  • Develop flowcharts, layouts and documentation to identify requirements and solutions

Qualifications

  • Proven work experience as a Software Engineer or Software Developer
  • Experience designing interactive web applications
  • Ability in developing software in Django framework (Python) is necessary for the role.
  • Excellent knowledge of relational databases, SQL and ORM technologies
  • Proficiency in software engineering tools
  • Ability to document requirements and specifications
  • BSc degree in Computer Science, Engineering or relevant field preferred but not necessary.
Marketing

Brief

impress.ai is a platform for recruiters to manage the hiring process using AI powered chatbots. Our conversational bots engage, screen, interview, and shortlist candidates based on competencies and domain expertise so recruiters can focus on higher value activities.

We are looking for a passionate Copywriter. The successful candidate will work with our marketing team as well as well as assist our team of product managers in creating, maintaining and enhancing the copy across our product suite and collateral.

Responsibilities

  • Work with Product Marketing Manager, Sales, and Product teams to create marketing copy - ranging from blog posts and newsletters, to white papers, one pagers, presentation slides and other collateral as needed.
  • Work with the Product Marketing team to create, maintain and update the copy on the corporate website of the company
  • Work with the Product and Operations teams to define and maintain content style guidelines. Also work with them in reviewing and providing copy as and when needed by the Product team for all new features.
  • Control the branding and positioning of the company by working in close collaboration with your colleagues in the Marketing team.
  • Write original copy for ads and social networks
  • Prepare and publish articles that describe our company and products by coordinating with our network of content writers.
  • Edit and fact-check pieces of content generated by others
  • Use SEO practices to optimize articles and increase visibility
  • Liaise with Designers to enrich text with visual aids, like images and charts
  • Shape language and tone used in collaterals and product updates
  • Ensure all content and guidelines are up-to-date

Essential Skills/ Knowledge

  • Portfolio of published articles
  • Excellent writing and editing skills, with a keen eye for detail
  • An ability to write creative copy both for large pieces of content (e.g. product descriptions) and smaller texts (e.g. social media posts)
  • Ability to adapt the writing style based on the target audience
  • Solid time-management skills
  • Basic keyword search knowledge

Desirable Skills/ Knowledge

  • Hands-on experience with Content Management Systems (e.g. WordPress)

Essential Experience

  • Proven work experience as a Copywriter, Product Copywriter or similar role
  • Experience working in a creative agency

Desirable Experience

Working experience in SaaS / HR Tech space

Essential Education/Certification

-nil-

Desirable Education/Certification

Degrees or certification in Marketing, Communications or similar fields

Brief

impress.ai is a platform for recruiters to manage the hiring process using AI powered chatbots. Our conversational bots engage, screen, interview, and shortlist candidates based on competencies and domain expertise so recruiters can focus on higher value activities.

We are looking for a Digital Marketing Manager to develop, implement, track and optimize our digital marketing campaigns across all digital channels. You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. Digital marketing managers will work within the marketing team, supporting teams (such as programmers), and vendors to launch campaigns on time and on budget.

Responsibilities

  • Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Design, build and maintain our social media presence
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Identify trends and insights, and optimize spend and performance based on the insights
  • Brainstorm new and creative growth strategies
  • Plan, execute, and measure experiments and conversion tests
  • Collaborate with internal teams to create landing pages and optimize user experience
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Instrument conversion points and optimize user funnels
  • Collaborate with agencies and other vendor partners, especially with relevance to PR
  • Evaluate emerging technologies and competitors. Provide thought leadership and perspective where appropriate

Essential Skills/ Knowledge

  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  • Experience in optimizing landing pages and user funnels
  • Experience with A/B and multivariate experiments
  • Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
  • Solid experience of managing and growing communities on social platforms such as LinkedIn, Twitter, Facebook, and Instagram.
  • Strong analytical skills and data-driven thinking
  • Up-to-date with the latest trends and best practices in online marketing and measurement
  • Tenacious in producing ROI and in follow-ups internally to make change happen where needed

Desirable Skills/ Knowledge

  • Hands-on experience with Content Management Systems (e.g. WordPress)
  • Working knowledge of ad serving tools (e.g., DART, Atlas)
  • Experience in setting up and optimizing Google Adwords campaigns
  • Working knowledge of HTML, CSS, and JavaScript development and constraints

Essential Experience

  • Proven working experience in digital marketing
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns

Desirable Experience

Working experience in SaaS / HR Tech space

Essential Education/Certification

-nil-

Desirable Education/Certification

Degrees or certification in Marketing, Communications or similar fields

Product
Kochi, Kerala, India

Brief

impress.ai is a platform for recruiters to manage the hiring process using AI powered chatbots. Our conversational bots engage, screen, interview, and shortlist candidates based on competencies and domain expertise so recruiters can focus on higher value activities.

We are looking for a passionate Product Analyst. The successful candidate will assist our team of product managers in creating, maintaining and enhancing our product suite.

Responsibilities

  • Work with a diverse team of product owners and cross-functional team in a fast paced environment, with quick iterative cycles
  • Evaluate and make recommendations for product improvements
  • Assist Product Manager defining technical requirements into user stories and coordinate with the Tech team to meet the deadlines.
  • Delegate for Product Manager
  • Help prioritise backlog items and work with development teams to calculate story points and define sprint content
  • Create comprehensive release notes
  • Evaluate and stress-test from a user perspective new functionality and capabilities
  • Complete technical documentation to deliver comprehensive user-guides, demos and FAQs
  • Fielding inquiries and requests for support from stakeholders
  • Collaborate with international, agile technical and management teams daily, working together to deliver as one
  • Assist the product manager in developing the frameworks/prototypes using tools that enable visualisation of the feature to other stakeholders and gather feedback to improve the features.
  • Report progress and key product metrics to stakeholders and management.

Essential Skills/ Knowledge

  • Ability to articulate understanding of benefits/drawbacks of different solutions
  • Exceptional written and verbal communication skills
  • Be an analytical and structured thinker
  • Ability to quickly grasp relationships of various disciplines and concepts
  • Have a strong passion towards consistency and standardisation when it comes to documentation
  • Strong influence, advocacy and communication skills
  • Passionate, self-driven, creative problem solver with can-do attitude
  • Ability to write technical documentation ranging from user stories to acceptance criteria and release notes
  • Knowledge of the agile software development process

Desirable Skills/ Knowledge

  • Demonstrated experience in writing user stories, acceptance criteria
  • Have experience with development/automation
  • Knowledge and understanding across a wide range of technology domains and application frameworks

Essential Experience

At least 1 year of work experience in technology space, ideally in a company that develops products

Desirable Experience

  • 2 years of experience in Product company
  • Experience being part of building a product from scratch and taking it to market
  • Experience working as a Product or Business analyst

Essential Education/Certification

A technical degree of some sort preferably in a Computer Science/related discpline

Desirable Education/Certification

Certificates/courses completed related to Product management, scrum, etc. are a plus