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impress.ai is a platform for recruiters to manage the hiring process using AI powered chatbots. Our conversational bots engage, screen, interview, and shortlist candidates based on competencies and domain expertise so recruiters can focus on higher value activities.

OPEN POSITIONS

Admin
Kochi, Kerala, India

Brief

We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users across geographies.

You will also work closely with the cybersecurity and infrastructure teams in ensuring that our technology infrastructure runs smoothly, securely and efficiently.

Qualifications

  • Proven experience as a System Administrator, Network Administrator or similar role
  • Experience with database, networks (LAN, WAN) and patch management would be an advantage
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Knowledge of powershell/ unix shell scripting would be a strong advantage
  • Ability to create scripts in some programming language- Python, Perl or other language would be an advantage.
  • Familiarity with various operating systems and platforms
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills enabling communication with teams in different geographies.
  • BSc/BE/BTech/Diploma in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

Responsibilities

  • Monitor performance and maintain systems according to requirements
  • Troubleshoot issues related to software, hardware and network for all teams across the organisation on both Macs and Windows machines.
  • Ensure security through access controls, backups and firewalls and regular review of audit and access logs across the different systems and tools used in the organisation
  • Develop expertise to train staff on new technologies
  • Maintain and upgrade internal wiki with technical documentation, manuals and IT policies
  • Approve/reject third party software requests and track both software and hardware in a register. Assist in reviewing software policies before they are used in the company.
  • Assist infosec team in risk assessment surveys for clients, partners and vendors
  • Set up and clean up accounts and workstations
Business
Kochi, India

Responsibilities

  • Be the point of first contact for Impress’ enterprise clients.
  • Liaising with clients in understanding their challenges and requirements.
  • Thinking from client’s perspective, propose solutions to client’s challenges.
  • Communicate requirements clearly to internal teams for Impress platform configuration.
  • Take ownership of the deliverables to clients, ensure that quality assurance (QA) is done well and that the output is of the highest quality.
  • Provide training to clients on Impress platform and walk them through the workflow configured for them.
  • Create project plans and communicate those with internal stakeholders, clients and external vendors, if any.
  • Manage projects internally to ensure that timelines are adhered to strictly.
  • Support Customer Success team in client renewals.
  • Analyse client usage data and give insights for improvement.

Qualifications

  • At least, 2 years of experience working in a client facing role dealing with enterprise clients in APAC, Europe or North America.
  • Excellent English speaking and writing skills
  • Strong presentation skills.
  • Willingness to work in different timezones to support Impress’ growing list of clients across the world.
  • Since this is a client facing role, access to uninterrupted high speed internet is mandatory.
  • Experience in HR related fields preferred, but not mandatory.
  • Background in Computer Engineering or related field is preferred for Senior Business Analyst.
  • Experience working with an enterprise platform like SAP, Oracle, Workday, etc. is preferred for Senior Business Analyst.
Kochi, India

Responsibilities

  • Understand client requirements from Customer Success / Account Management teams.
  • Configure Impress platform based on client requirements.
  • Do end-to-end thorough QA of configurations done by peers to ensure deliverables are of the highest quality.
  • Proactively suggest ways by which clients can get more value out of Impress platform.
  • Document all the tasks in detail.
  • Give proactive feedback to Impress’ product team on how to improve the platform.
  • Analyse how clients are using Impress platform and suggest improvements.
  • Give support to sales / presales teams in understanding the capabilities of the Impress platform.
  • Learn in detail case studies of how existing clients are using Impress and propose workflows for new clients.
  • Mentor and train new team members.
  • Be open to learning JSON to become an advanced user of Impress.

Qualifications

  • Good logical and analytical skills.
  • Ability to multitask. The role requires working on multiple projects at the same time.
  • Excellent English writing skills.
  • Basic programming aptitude and willingness to learn JSON.
  • Experience working in a similar role for at least 1-2 years.
  • Knowledge of Excel is preferred.
  • Strong attention to detail is required to succeed in this role.
Singapore

Responsibilities

As a  Customer Success Associate / Analyst,  you will be responsible for customer adoption, retention and satisfaction for a group of clients.

  • Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health
  • Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
  • Proactively partnering internal teams in reviewing client’s usage of platform and periodically engage clients
  • Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and ensuring on-time customer retention
  • Perform onboarding activities and product demonstrations post purchase
  • Coordinate the engagement of other Impress resources (e.g. Delivery, Sales, etc.) to ensure ongoing customer success
  • Proactively identify issues/risks and escalate internally for prompt resolution
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Qualifications

  • 3 - 6 years of experience in a sales, account management or business development role
  • Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric
  • Solid interpersonal, communication, and presentation skills; ability to work with various teams across the board with varying skill sets
  • Demonstrated background in working with enterprise clients
  • Creative thinker with the ability to troubleshoot issues quickly and effectively.
Engineering
Kochi, Kerala, India

Responsibilities

We are looking for a React Developer responsible for creating and managing the front-end of the various platforms built at impress.ai. This will involve converting design specifications into responsive high-performance web-apps. You will also have to work in close collaboration with the rest of the tech team in executing projects in a fast and efficient manner.

Qualifications

  • Knowledgeable in React with a strong foundation in Javascript.
  • Experience building web applications
  • Demonstrated ability to learn new technologies and keep abreast of the fast-changing javascript environment
Kochi, Kerala, India

Brief

We are looking for a passionate Software Engineer to design and develop software solutions. You will also have to work in close collaboration with the rest of the tech team in executing projects in a fast and efficient manner.

Software Engineer responsibilities include gathering user requirements, defining system functionality and writing code primarilly in Python and Javascript. Our ideal candidates are familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment.

Ultimately, the role of the Software Engineer is to build high-quality, innovative and fully performing software that complies with coding standards and technical design.

Please note that we are looking for both frontend and backend developers separately with the same job application process. There is no preference or requirement to be a full stack developer for this role

Responsibilities

  • Execute full software development life cycle (SDLC)
  • Write well-designed, testable code
  • Produce specifications and determine operational feasibility
  • Build and integrate new software components into the Impress Platform
  • Develop software verification plans and quality assurance procedures
  • Document and maintain software functionality
  • Troubleshoot, debug and upgrade existing systems
  • Deploy programs and evaluate user feedback
  • Comply with project plans and industry standards
  • Develop flowcharts, layouts and documentation to identify requirements and solutions

Qualifications

  • Proven work experience as a Software Engineer or Software Developer
  • Experience designing interactive web applications
  • Ability in developing software in Django framework (Python) and/or React framework (Javascript) is necessary for the role.
  • Excellent knowledge of relational databases, SQL and ORM technologies
  • Proficiency in software engineering tools
  • Ability to document requirements and specifications
  • BSc degree in Computer Science, Engineering or relevant field preferred but not necessary.
Kochi, Kerala, India

Responsibilities

We are looking for QA Engineers to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills.

Qualifications

  • Experience in creating and managing test plans, preparing test case documents, executing test scripts and reviewing results.
  • Experience in test automation tools is an added advantage
  • Reporting and documenting technical issues using bug tracking tools.
  • Demonstrated ability to learn new technologies and keep abreast of the fast-changing testing environment
Kochi, Kerala, India

Responsibilities

Design, implement and improve company quality standards. Analyze data in order to find areas for growth. Training, motivating, coaching, and correcting employees to ensure that standards are met. Work with product and operations teams to ensure that it is easier for platform users to ensure that Impress quality standards are met.

Qualifications

  • Experience in building, training and managing a QA team. Ideally in the enterprise software SaaS space.
  • Strong project management skills
  • Ability to handle, interact with and influence internal and external stakeholders with different backgrounds.
  • Strong QA background with experience in manual and automated QA for multiple products.
  • Demonstrated ability to learn new technologies and keep abreast of the fast-changing testing environment