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impress.ai is a platform for recruiters to manage the hiring process using AI powered chatbots. Our conversational bots engage, screen, interview, and shortlist candidates based on competencies and domain expertise so recruiters can focus on higher value activities.

OPEN POSITIONS

Admin
Kochi, Kerala, India

Brief

We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users across geographies.

You will also work closely with the cybersecurity and infrastructure teams in ensuring that our technology infrastructure runs smoothly, securely and efficiently.

Qualifications

  • Proven experience as a System Administrator, Network Administrator or similar role
  • Experience with database, networks (LAN, WAN) and patch management would be an advantage
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Knowledge of powershell/ unix shell scripting would be a strong advantage
  • Ability to create scripts in some programming language- Python, Perl or other language would be an advantage.
  • Familiarity with various operating systems and platforms
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills enabling communication with teams in different geographies.
  • BSc/BE/BTech/Diploma in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

Responsibilities

  • Monitor performance and maintain systems according to requirements
  • Troubleshoot issues related to software, hardware and network for all teams across the organisation on both Macs and Windows machines.
  • Ensure security through access controls, backups and firewalls and regular review of audit and access logs across the different systems and tools used in the organisation
  • Develop expertise to train staff on new technologies
  • Maintain and upgrade internal wiki with technical documentation, manuals and IT policies
  • Approve/reject third party software requests and track both software and hardware in a register. Assist in reviewing software policies before they are used in the company.
  • Assist infosec team in risk assessment surveys for clients, partners and vendors
  • Set up and clean up accounts and workstations
Kochi, Kerala, India

Brief

We are looking for a Recruiter to support the recruitment functions and close the open positions efficiently on time. The Recruiter should have full-cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees.

Qualifications

  • MBA, MHRM, BE, B. Tech, MCA or equivalent
  • 3+ year of Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter)
  • Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc.)
  • Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)
  • Experience in effectively managing competing demands in short timescales
  • Experience of working as part of a team understanding and recommending necessary skill sets needed for different roles
  • A good understanding of technology and technical skills
  • Solid ability to conduct different types of interviews (structured, competency-based, stress etc.)
  • Excellent communication and interpersonal skills
  • Strong decision-making skills
  • Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc.)
  • Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)

Responsibilities

  • Design and implement overall recruiting strategy.
  • Develop and update job descriptions and job specifications.
  • Perform job and task analysis to document job requirements and objectives.
  • Prepare recruitment materials and post jobs to appropriate job boards/newspapers/collages etc.
  • Source and recruit candidates by using databases, social media etc.
  • Screen candidates resumes and job applications.
  • Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.
  • Adept at tactical decision making, negotiating, coordinating, closing requirements etc.
  • Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes and cultural fit to organization.
  • Onboard new employees in order to become fully integrated.
  • Monitor and apply HR recruiting best practices.
  • Provide analytical and well documented recruiting reports to the rest of the team.
  • Act as a point of contact and build influential candidate relationships during the selection process.
  • Promote the company's reputation as "best place to work".
Analytics
Kochi, India

Responsibilities

  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Filter and “clean” data by reviewing and analysing reports and optimising the data pipeline
  • Work with the client-facing teams to prioritize business and information needs
  • Locate and define new process improvement opportunities
  • Write code in python to create prototypes and dashboards and maintain our analytics
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

Qualifications

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings
  • Proven working experience as a Data Analyst or Business Data Analyst is a plus but not necessary
    • In the absence of working experience, should have a portfolio of analytics projects
  • Technical expertise regarding data models, data science techniques and statistical techniques.
  • Strong knowledge of and experience with reporting packages (Tableau etc), databases (SQL etc) with programming experience in Python.
  • Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
  • BTech/ BSc in Mathematics, Economics, Computer Science, Information Management or Statistics
Business
Kochi, Kerala, India

Brief

At impress.ai our mission is to make hiring fairer to all applicants. We combine I/O Psychology with AI to create an application screening process that gives an opportunity to all candidates to undergo a structured interview. While candidates benefit from good experience, recruiters benefit from the automation enabled by AI.

We are looking for a Solution Consultant who can articulate how the impress.ai platform can transform recruitment and provide real value to our prospects and customers. This role will require working collaboratively with our Sales team.

Qualifications

  • Understand prospective customer's recruitment pain points and demonstrate how impress.ai can provide a solution to those
  • Design process workflows for clients
  • Propose data workflows based on clients’ existing systems such as Applicant Tracking Systems (ATSs) and Human Resource Information Systems (HRISs)
  • Understand data protection and privacy regulations in various jurisdictions and propose configurations to the platform that comply with them
  • Have reasonable knowledge of information security and risk practices and be able to address clients’ questions
  • Liaise directly with prospective clients, existing clients, and partners
  • Be a trusted advisor to clients on industry trends and best practices

Responsibilities

  • Ability to understand requirements from prospects and customers, and suggest how impress.ai can deliver results
  • Ability to clarify queries on data privacy, security risks and project management
  • 4+ years of sales / presales and / or consulting experience in Human Capital Management
  • Understanding and knowledge of Software-as-a-Service (SAAS) delivery models
  • Proven ability to organize, prioritize, work effectively and independently
  • Excellent verbal and written communication skills and ability to give presentations to senior stakeholders
  • Excellent analytical and problem solving skills
  • Strong interpersonal skills
  • Have a can do attitude and willingness to go the extra mile to deliver results
Kochi, Kerala, India

Brief

At impress.ai our mission is to make hiring fairer to all applicants. We combine I/O Psychology with AI to create an application screening process that gives an opportunity to all candidates to undergo a structured interview. While candidates benefit from good experience, recruiters benefit from the automation enabled by AI.

At impress.ai, a Business Transformation Analyst would work with one of the core functions - Strategy, Sales/Marketing, Customer Success or Product/Integrations/Engineering to solve business problems.

Qualifications

  • 5+ years of experience for Senior Business Transformation Analyst. 2+ years of experience for Business Analyst. Fresh graduates welcome for Junior Business Analysts.
  • Proficiency in spreadsheet tools such as MS Excel / Google Sheets
  • Knowledge of business principles
  • Proven ability to organize, prioritize, work effectively and independently
  • Excellent verbal and written communication skills and ability to give presentations to senior stakeholders.
  • Excellent analytical and problem solving skills.

Responsibilities

  • Be at the forefront of using AI to transform recruitment, working with product managers to propose new features on the impress.ai platform.
  • Understand enterprise recruitment processes and help define product roadmap working with product managers.
  • Act as a consultant and provide recommendations on processes within the company and how clients are served.
  • Working with multiple stakeholders and leadership team to identify, diagnose and resolve issues.
  • Develop and utilize frameworks to help structure the team’s thinking, drive visibility, and facilitate alignment. Build a solid understanding of business to evaluate new market, monetization, and optimization opportunities.
  • Managing various company operations, and ensuring efficiency and effectiveness of the company’s operations.
  • Discover and onboard new tools and technologies to improve process efficiency.
  • Ensure execution of recommendations and decisions quickly and accurately. Undertake full ownership of projects from initiation to delivery - understanding of business problems, drafting business cases, identifying scope, estimating cost, planning schedule, mitigating risks, ensuring quality and managing stakeholders.
  • Imbibe startup culture and work hands-on.
Kochi, India

Responsibilities

  • Be the point of first contact for Impress’ enterprise clients.
  • Liaising with clients in understanding their challenges and requirements.
  • Thinking from client’s perspective, propose solutions to client’s challenges.
  • Communicate requirements clearly to internal teams for Impress platform configuration.
  • Take ownership of the deliverables to clients, ensure that quality assurance (QA) is done well and that the output is of the highest quality.
  • Provide training to clients on Impress platform and walk them through the workflow configured for them.
  • Create project plans and communicate those with internal stakeholders, clients and external vendors, if any.
  • Manage projects internally to ensure that timelines are adhered to strictly.
  • Support Customer Success team in client renewals.
  • Analyse client usage data and give insights for improvement.

Qualifications

  • At least, 2 years of experience working in a client facing role dealing with enterprise clients in APAC, Europe or North America.
  • Excellent English speaking and writing skills
  • Strong presentation skills.
  • Willingness to work in different timezones to support Impress’ growing list of clients across the world.
  • Since this is a client facing role, access to uninterrupted high speed internet is mandatory.
  • Experience in HR related fields preferred, but not mandatory.
  • Background in Computer Engineering or related field is preferred for Senior Business Analyst.
  • Experience working with an enterprise platform like SAP, Oracle, Workday, etc. is preferred for Senior Business Analyst.
Kochi, India

Responsibilities

  • Understand client requirements from Customer Success / Account Management teams.
  • Configure Impress platform based on client requirements.
  • Do end-to-end thorough QA of configurations done by peers to ensure deliverables are of the highest quality.
  • Proactively suggest ways by which clients can get more value out of Impress platform.
  • Document all the tasks in detail.
  • Give proactive feedback to Impress' product team on how to improve the platform.
  • Take turns to be part of the support team to answer user queries.
  • Willingness to work in shifts including US and Australia timings.
  • Analyse how clients are using Impress platform and suggest improvements.
  • Give support to sales / presales teams in understanding the capabilities of the Impress platform.
  • Learn in detail case studies of how existing clients are using Impress and propose workflows for new clients.
  • Mentor and train new team members.

Qualifications

  • Good logical and analytical skills.
  • Ability to multitask. The role requires working on multiple projects at the same time.
  • Excellent English writing skills.
  • Experience working in a similar role for at least 1-2 years.
  • Knowledge of Excel is preferred.
  • Strong attention to detail is required to succeed in this role.
Singapore

Responsibilities

As a  Customer Success Associate / Analyst,  you will be responsible for customer adoption, retention and satisfaction for a group of clients.

  • Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health
  • Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
  • Proactively partnering internal teams in reviewing client’s usage of platform and periodically engage clients
  • Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and ensuring on-time customer retention
  • Perform onboarding activities and product demonstrations post purchase
  • Coordinate the engagement of other Impress resources (e.g. Delivery, Sales, etc.) to ensure ongoing customer success
  • Proactively identify issues/risks and escalate internally for prompt resolution
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Qualifications

  • 3 - 6 years of experience in a sales, account management or business development role
  • Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric
  • Solid interpersonal, communication, and presentation skills; ability to work with various teams across the board with varying skill sets
  • Demonstrated background in working with enterprise clients
  • Creative thinker with the ability to troubleshoot issues quickly and effectively.
Engineering
Kochi, Kerala, India

Brief

We are looking for a passionate Software Engineer to design and develop software solutions. You will also have to work in close collaboration with the rest of the tech team in executing projects in a fast and efficient manner.

Software Engineer responsibilities include gathering user requirements, defining system functionality and writing code primarilly in Python and Javascript. Our ideal candidates are familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment.

Ultimately, the role of the Software Engineer is to build high-quality, innovative and fully performing software that complies with coding standards and technical design.

Please note that we are looking for both frontend and backend developers separately with the same job application process. There is no preference or requirement to be a full stack developer for this role

Responsibilities

  • Execute full software development life cycle (SDLC)
  • Write well-designed, testable code
  • Produce specifications and determine operational feasibility
  • Build and integrate new software components into the Impress Platform
  • Develop software verification plans and quality assurance procedures
  • Document and maintain software functionality
  • Troubleshoot, debug and upgrade existing systems
  • Deploy programs and evaluate user feedback
  • Comply with project plans and industry standards
  • Develop flowcharts, layouts and documentation to identify requirements and solutions

Qualifications

  • Proven work experience as a Software Engineer or Software Developer
  • Experience designing interactive web applications
  • Ability in developing software in Django framework (Python) and/or React framework (Javascript) is necessary for the role.
  • Excellent knowledge of relational databases, SQL and ORM technologies
  • Proficiency in software engineering tools
  • Ability to document requirements and specifications
  • BSc degree in Computer Science, Engineering or relevant field preferred but not necessary.
Kochi, Kerala, India

Responsibilities

We are looking for QA Engineers to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills.

Qualifications

  • Experience in creating and managing test plans, preparing test case documents, executing test scripts and reviewing results.
  • Experience in test automation tools is an added advantage
  • Reporting and documenting technical issues using bug tracking tools.
  • Demonstrated ability to learn new technologies and keep abreast of the fast-changing testing environment
Product
Kochi, Kerala, India

Brief

impress.ai is a platform for recruiters to manage the hiring process using AI powered chatbots. Our conversational bots engage, screen, interview, and shortlist candidates based on competencies and domain expertise so recruiters can focus on higher value activities.

We are looking for a passionate Product Analyst. The successful candidate will assist our team of product managers in creating, maintaining and enhancing our product suite.

Resposibilities

  • Work with a diverse team of product owners and cross-functional team in a fast paced environment, with quick iterative cycles
  • Evaluate and make recommendations for product improvements
  • Assist Product Manager defining technical requirements into user stories and coordinate with the Tech team to meet the deadlines.
  • Delegate for Product Manager
  • Help prioritise backlog items and work with development teams to calculate story points and define sprint content
  • Create comprehensive release notes
  • Evaluate and stress-test from a user perspective new functionality and capabilities
  • Complete technical documentation to deliver comprehensive user-guides, demos and FAQs
  • Fielding inquiries and requests for support from stakeholders
  • Collaborate with international, agile technical and management teams daily, working together to deliver as one
  • Assist the product manager in developing the frameworks/prototypes using tools that enable visualisation of the feature to other stakeholders and gather feedback to improve the features.
  • Report progress and key product metrics to stakeholders and management.

Essential Skills/ Knowledge

  • Ability to articulate understanding of benefits/drawbacks of different solutions
  • Exceptional written and verbal communication skills
  • Be an analytical and structured thinker
  • Ability to quickly grasp relationships of various disciplines and concepts
  • Have a strong passion towards consistency and standardisation when it comes to documentation
  • Strong influence, advocacy and communication skills
  • Passionate, self-driven, creative problem solver with can-do attitude
  • Ability to write technical documentation ranging from user stories to acceptance criteria and release notes
  • Knowledge of the agile software development process

Desirable Skills/ Knowledge

  • Demonstrated experience in writing user stories, acceptance criteria
  • Have experience with development/automation
  • Knowledge and understanding across a wide range of technology domains and application frameworks

Essential Experience

At least 1 year of work experience in technology space, ideally in a company that develops products

Desirable Experience

  • 2 years of experience in Product company
  • Experience being part of building a product from scratch and taking it to market
  • Experience working as a Product or Business analyst

Essential Education/Certification

A technical degree of some sort preferably in a Computer Science/related discpline

Desirable Education/Certification

Certificates/courses completed related to Product management, scrum, etc. are a plus