Launched in 2017, impress.ai is a no-code, self-service platform that is highly focused on simplifying and accelerating various parts of the recruitment workflow. Our co-founders observed problems in hiring processes at several companies before building impress.ai. They observed challenges in candidate experience as well as recruiters having a tough time with a scale and variety of roles and handling various systems – and impress.ai was created.

The Job:

We are looking for a “Project Manager – Client Onboarding”, who will be responsible for leading and managing the seamless onboarding of new clients onto our platform. The ideal candidate should be a strategic thinker and an operational powerhouse, working closely with cross-functional teams to deliver exceptional client experiences and drive successful implementations.

Responsibilities:

• Project Management:
  • Oversee the entire client onboarding lifecycle, from pre-boarding to launch and beyond.
  • Develop and execute detailed project plans, including timelines, RAID logs, and resource allocation.
  • Manage and track project milestones, dependencies, and risks, proactively identifying and mitigating potential issues.
  • Communicate effectively with clients, stakeholders, and internal teams, ensuring clear expectations and alignment.
• Client Relationship Management:
  • Partner with clients to understand their unique needs and objectives.
  • Develop customized onboarding plans tailored to each client’s specific requirements.
  • Facilitate client training and knowledge transfer, ensuring they have the skills and resources to leverage the platform effectively.
  • Proactively address client concerns and provide timely and effective solutions. 
• Process Optimization:
  • Analyze onboarding data and identify opportunities for improvement.
  • Collaborate with cross-functional teams to streamline the onboarding process.
  • Drive innovation and efficiency within the onboarding team.
• Stay up-to-date on the latest industry trends and best practices in client onboarding.
• Proactively identify and recommend new tools and technologies to improve the onboarding experience.
• Contribute to the development and refinement of onboarding documentation and training materials.
• Participate in cross-functional initiatives related to client success and platform adoption.

• Minimum 5+ years of experience as a Project Manager, preferably in a SaaS or technology environment.
• Proven track record of successfully managing complex projects and delivering on time and within budget.
• Strong understanding of Agile methodologies and iterative development processes.
• Excellent communication, interpersonal, and collaboration skills.
• Ability to work effectively in a fast-paced, collaborative environment.
• Proactive, organized, and detail-oriented with a strong sense of ownership.
• Passion for customer success and a commitment to delivering exceptional client experiences.

• Work with cutting-edge technologies like Machine Learning, AI, NLP and learn from the experts of their fields in a fast growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions and research-oriented sessions.
• Work environment where you are given the freedom to develop to your full potential and become a trusted member of the team.
• Opportunity to contribute to the success of a fast-growing, market-leading product.
• Work from home setup and all the peripherals you need to succeed in our remote working package.
• Work is important, so is your personal well being. The work culture at impress.ai is designed to ensure a healthy balance between the two. impress.ai provides several  benefits such as health insurance with no waiting period including spouse and children, vaccination support, paid maternity and paternity leaves. 
• We help you to set up the home office during work from home, pay your internet bills, and offer PF.

Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance.